Returns – Cancellations

In case you do not like or do not like something, you have the right to request the replacement of the product with another or to change the number or color. In case the replacement is not possible due to the unavailability of the requested product, we will contact you to offer you alternative solutions.
For the replacement process, the maximum return period is up to fourteen calendar days from the date of receipt.
The replacement is done by the courier delivering the new product and receiving the original which must be in the condition in which it was received. The cost of change is borne by the customer and is 5 euros for the whole process ..

In case you do not want to change the product, within the same period of 14 days we are obliged to refund any amounts you have paid us (excluding shipping and return costs which are borne by the customer) using the method of payment which you have chosen to us pay the price or by deposit in the account that you indicate to us. The return is made by elta courier. In case you have paid by payment card we proceed immediately to the order to the card issuer and we are not responsible for any delays in crediting the price to you who do not owed to us. We are not responsible and we will not compensate the consumer nor will the withdrawal produce results in case the damage to the goods has been caused by the fault of the consumer or in case of use which exceeds what is necessary to determine the nature, characteristics and function of the goods. cancellation of an order by telephone if the order has not left the store at the customer’s expense for any charges.